Refunds for Conference Activity Fees
Please note that the IBTN cannot assume responsibility for any losses or fees related to the cost of accommodations and/or travel in case of a registrant falling ill or otherwise being unable to attend due to circumstances outside of our control (pandemic, war, etc.). We can only help registrants recoup costs of their conference registration as outlined here.
In-Person Registration Fees
We issue refunds for in-person conference registration fees and dinner event tickets provided that the request for refund is received before 11:59 p.m. on April 26, 2024 (EST). No refunds will be issued after this date. A $50 (CAD) administration charge may apply and will be subtracted from the reimbursement amount. Please note that sale taxes and transactions fees charged by the Grenadine payment system are not reimbursable.
In the case of a pandemic-related shutdown that forces the IBTN 2024 Conference Team to cancel in-person activities, those registered for in-person attendance will have the option to downgrade their registration status and opt to attend the conference virtually. In such case, the IBTN 2024 Conference Web Team will reimburse in-person registrants the in-person portion of their registration fees minus sale taxes and transaction fees charged by the Grenadine payment system which are not reimbursable.
Downgrading to Virtual Registration
In-person registrants who wish to downgrade their registration status in order to attend virtually for any reason not related to a pandemic shutdown will need to submit their request for a change of status and refund before 11:59 p.m. on April 26, 2024 (EST). No refunds will be issued after this date. The IBTN 2024 Conference Web Team will reimburse in-person registrants the in-person portion of their registration fees in keeping with the confines of the Grenadine payment system that holds back sale taxes and transaction fees. A $20 (CAD) administration charge may apply and will be subtracted from the reimbursement amount.
Virtual Registration Fees
We issue refunds for virtual conference registration fees provided that the request for refund is received before 11:59 p.m. on May 3, 2024 (EST). No refunds will be issued after this date. Refunds will equal 50% of the original virtual registration fees minus sale taxes and transaction fees charged by the Grenadine payment system which are not reimbursable.
TO APPLY FOR A REFUND
To apply for a refund, please email us the details of your request to help@ibtnetwork.org and include the confirmation number (indicated on your Grenadine payment confirmation email) and the email address used during registration. Only cancellation requests received in writing at the above-mentioned email address will be processed.
PROCESSING TIME
Refunded amounts will be credited to the credit card used for the purchase. The refund should appear within 3 to 10 days of your request but may vary and take up to 6 weeks depending on your credit card issuer’s policies and the administrative hold period established by Concordia University’s Grenadine payment system.
Contact us
If you have any questions about our Refund Policy, please contact us at help@ibtnetwork.org.